Terms & Conditions

We at Horse Media are dedicated to providing our customers with an excellent service. We appreciate any feedback about our products or any aspects of our service, so please email us your comments to: info@horsemedia.co.uk

1. Making a Purchase

We accept payment by all major credit and debit cards, Apple Pay, Google Pay, and Link through our secure Stripe checkout. Just follow the step by step process. You will be sent an email confirming that the order has been accepted.

2. Postage and Packaging

Free UK delivery is included on all orders. We currently ship within the United Kingdom only.

3. Delivery

Orders are usually dispatched within 1-2 working days. At peak times, especially Christmas, this could be slightly longer. Please email for up-to-date information. In some instances a signature may be required.

If an item is not in stock, we will advise you within 24 hours as to when we expect delivery and send it to you as soon as we can. If there is a further delay, we will notify you in writing and ask you whether you would still like the item(s) to be sent to you. We will only charge you postage once per order, even if we send you more than one delivery. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.

4. Privacy

We take your privacy seriously. Full details of how we collect, use, and protect your personal data can be found in our Privacy Policy. We do not pass your details to third parties for marketing purposes.

The contract between you, the buyer, and us, Horse Media (a trading name of Blackbeard Books Ltd), will be governed by the laws of England and any dispute between you and us will be resolved by the English courts.

5. Returns Policy

We hope you are delighted with your purchase, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 14 days of delivery in its original condition. The postage and packaging charge is not refundable. The parcel is your responsibility until it reaches us, so we strongly recommend that you send it by recorded post in a padded envelope or similar. We are not responsible for any consequential loss or expenses, howsoever caused.

6. General Information

Every care has been taken to describe and portray items accurately, however, slight variations may occur. Images shown on our website may have slight colour differences to the actual goods you receive due to the display discrepancies inherent in different computer monitors.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Horse Media.

All the information, contents, text, images, including but not limited to source code, photography and buttons is the property of Horse Media and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners.

Links on this site may lead to services or sites not operated by Horse Media. No judgement or warranty is made with respect to such other services or sites and Horse Media takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service.

This site is provided "as is" and Horse Media expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

7. Errors and Omissions

We believe that our prices are correct but if we have made an error we reserve the right to refuse a sale. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder. Errors and omissions excepted.

8. Online Security

All online purchases with horsemedia.co.uk are handled using the latest security technology to protect our customers. Credit card information is securely encrypted to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Sockets Layer (SSL) technology.

Your payment details are held in a securely encrypted format at all times until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

If we have not been able to answer a question please email us at info@horsemedia.co.uk — we would love to hear from our customers!